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	<title>Comments on: The ATM Experience</title>
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	<link>http://www.adelanwar.com/2005/02/the-atm-experience/</link>
	<description>where technology, design and business intersect.</description>
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		<title>By: Adel Anwar &#187; Wells Fargo&#8217;s new ATM</title>
		<link>http://www.adelanwar.com/2005/02/the-atm-experience/comment-page-1/#comment-33037</link>
		<dc:creator>Adel Anwar &#187; Wells Fargo&#8217;s new ATM</dc:creator>
		<pubDate>Wed, 11 Jun 2008 16:58:04 +0000</pubDate>
		<guid isPermaLink="false">http://www.adelanwar.com/2005/02/10/the-atm-experience/#comment-33037</guid>
		<description>[...] two years ago, I had written a post sharing my experiences on using Automated Teller Machines (ATM) and the inherent need for a fresh user interaction model for ATMs. Roughly around the same [...]</description>
		<content:encoded><![CDATA[<p>[...] two years ago, I had written a post sharing my experiences on using Automated Teller Machines (ATM) and the inherent need for a fresh user interaction model for ATMs. Roughly around the same [...]</p>
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		<title>By: sarah</title>
		<link>http://www.adelanwar.com/2005/02/the-atm-experience/comment-page-1/#comment-54</link>
		<dc:creator>sarah</dc:creator>
		<pubDate>Fri, 14 Oct 2005 09:33:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.adelanwar.com/2005/02/10/the-atm-experience/#comment-54</guid>
		<description>Wow - you&#039;re blog is full of good info. It&#039;s getting hard to find blogs with useful content and people talking about Product Design these days. I have just started my &lt;a HREF=&quot;http://www.businessinblogs.com/productdesign&quot; rel=&quot;nofollow&quot;&gt;Latest Product Design News&lt;/A&gt; blog and would really appreciate you coming by - thanks again</description>
		<content:encoded><![CDATA[<p>Wow &#8211; you&#8217;re blog is full of good info. It&#8217;s getting hard to find blogs with useful content and people talking about Product Design these days. I have just started my <a HREF="http://www.businessinblogs.com/productdesign" rel="nofollow">Latest Product Design News</a> blog and would really appreciate you coming by &#8211; thanks again</p>
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		<title>By: Anonymous</title>
		<link>http://www.adelanwar.com/2005/02/the-atm-experience/comment-page-1/#comment-53</link>
		<dc:creator>Anonymous</dc:creator>
		<pubDate>Wed, 12 Oct 2005 06:02:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.adelanwar.com/2005/02/10/the-atm-experience/#comment-53</guid>
		<description>Hi, I was searching blogs and came onto your fantastic blog.

I have a niche site. It pretty much covers how make money with &lt;a HREF=&quot;http://www.TheSEO-rank.com&quot; rel=&quot;nofollow&quot;&gt;submission
 marketing&lt;/A&gt;.

Keep it up. I&#039;ll check back later,  I&#039;m sure.</description>
		<content:encoded><![CDATA[<p>Hi, I was searching blogs and came onto your fantastic blog.</p>
<p>I have a niche site. It pretty much covers how make money with <a HREF="http://www.TheSEO-rank.com" rel="nofollow">submission<br />
 marketing</a>.</p>
<p>Keep it up. I&#8217;ll check back later,  I&#8217;m sure.</p>
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		<title>By: payday loan</title>
		<link>http://www.adelanwar.com/2005/02/the-atm-experience/comment-page-1/#comment-52</link>
		<dc:creator>payday loan</dc:creator>
		<pubDate>Mon, 03 Oct 2005 11:59:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.adelanwar.com/2005/02/10/the-atm-experience/#comment-52</guid>
		<description>Does that make any sense to you? -the &lt;a HREF=&quot;http://www.quick-payday-cash-advance.com/loan&quot; rel=&quot;nofollow&quot;&gt; payday cash advance &lt;/A&gt; guy</description>
		<content:encoded><![CDATA[<p>Does that make any sense to you? -the <a HREF="http://www.quick-payday-cash-advance.com/loan" rel="nofollow"> payday cash advance </a> guy</p>
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		<title>By: adel</title>
		<link>http://www.adelanwar.com/2005/02/the-atm-experience/comment-page-1/#comment-51</link>
		<dc:creator>adel</dc:creator>
		<pubDate>Fri, 18 Feb 2005 02:46:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.adelanwar.com/2005/02/10/the-atm-experience/#comment-51</guid>
		<description>John, I share your sentiments. If you were to sit back and recall all those moments in college, I&#039;m sure you&#039;d end up smiling! I&#039;m glad we&#039;re through! &lt;a HREF=&quot;http://www.azlyrics.com/lyrics/alanismorissette/ironic.html&quot; rel=&quot;nofollow&quot;&gt;Isn&#039;t it ironic?&lt;/A&gt;.&lt;a HREF=&quot;http://www.mellowfellow.com/ironic.shtml&quot; rel=&quot;nofollow&quot;&gt; Dont you think? &lt;/A&gt;</description>
		<content:encoded><![CDATA[<p>John, I share your sentiments. If you were to sit back and recall all those moments in college, I&#8217;m sure you&#8217;d end up smiling! I&#8217;m glad we&#8217;re through! <a HREF="http://www.azlyrics.com/lyrics/alanismorissette/ironic.html" rel="nofollow">Isn&#8217;t it ironic?</a>.<a HREF="http://www.mellowfellow.com/ironic.shtml" rel="nofollow"> Dont you think? </a></p>
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		<title>By: john</title>
		<link>http://www.adelanwar.com/2005/02/the-atm-experience/comment-page-1/#comment-50</link>
		<dc:creator>john</dc:creator>
		<pubDate>Fri, 18 Feb 2005 01:57:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.adelanwar.com/2005/02/10/the-atm-experience/#comment-50</guid>
		<description>Ws jus goin thru the blogs after a tuf day&#039;s work , n KATHIRVEL was the last thing i wanted to think abt! rememba we share the same coll experiences ;) by the way FYI, its kathiravan n not kathirvel, guys :) actually it doesnt matter, kathirvel sounds worse compared to kathiravan, so let that remain. The worse, the better, when it comes to his name :) &quot; in our country, all the peoples... &quot; - does it strike a chord somewhere ?? ;)</description>
		<content:encoded><![CDATA[<p>Ws jus goin thru the blogs after a tuf day&#8217;s work , n KATHIRVEL was the last thing i wanted to think abt! rememba we share the same coll experiences ;) by the way FYI, its kathiravan n not kathirvel, guys :) actually it doesnt matter, kathirvel sounds worse compared to kathiravan, so let that remain. The worse, the better, when it comes to his name :) &#8221; in our country, all the peoples&#8230; &#8221; &#8211; does it strike a chord somewhere ?? ;)</p>
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		<title>By: Sridhar</title>
		<link>http://www.adelanwar.com/2005/02/the-atm-experience/comment-page-1/#comment-49</link>
		<dc:creator>Sridhar</dc:creator>
		<pubDate>Wed, 16 Feb 2005 01:56:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.adelanwar.com/2005/02/10/the-atm-experience/#comment-49</guid>
		<description>Instead of having different ATMs for each bank, I&#039;d rather that there be one generic ATM that provides services to card holders of every bank. The kind of services provided can remain specific to each bank and that needs to be changed only at the application level. This would eliminate the need to locate an ATM of a particular bank and can also avoid paying transaction fees incase you use your card (VISA ELECTRON) in an ATM of another bank. That could be a significant feature - well, atleast for me! ;)</description>
		<content:encoded><![CDATA[<p>Instead of having different ATMs for each bank, I&#8217;d rather that there be one generic ATM that provides services to card holders of every bank. The kind of services provided can remain specific to each bank and that needs to be changed only at the application level. This would eliminate the need to locate an ATM of a particular bank and can also avoid paying transaction fees incase you use your card (VISA ELECTRON) in an ATM of another bank. That could be a significant feature &#8211; well, atleast for me! ;)</p>
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		<title>By: Saraansh</title>
		<link>http://www.adelanwar.com/2005/02/the-atm-experience/comment-page-1/#comment-48</link>
		<dc:creator>Saraansh</dc:creator>
		<pubDate>Sun, 13 Feb 2005 09:56:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.adelanwar.com/2005/02/10/the-atm-experience/#comment-48</guid>
		<description>Adel
&quot;Any time money&quot; is so pagan, and as smoke said, Automated Teller Machine sounds lot more sophisticated and catchy.Sorry not contributing to this discussion technically and thats coz really tired,we finished 5 shows of our play today.Check out some of the pics at my blog.</description>
		<content:encoded><![CDATA[<p>Adel<br />
&#8220;Any time money&#8221; is so pagan, and as smoke said, Automated Teller Machine sounds lot more sophisticated and catchy.Sorry not contributing to this discussion technically and thats coz really tired,we finished 5 shows of our play today.Check out some of the pics at my blog.</p>
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		<title>By: Anonymous</title>
		<link>http://www.adelanwar.com/2005/02/the-atm-experience/comment-page-1/#comment-47</link>
		<dc:creator>Anonymous</dc:creator>
		<pubDate>Sat, 12 Feb 2005 04:15:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.adelanwar.com/2005/02/10/the-atm-experience/#comment-47</guid>
		<description>This was a post I couldnt post here earlier due to technical issues, now resolved.

Smoke,
Good observation about the feasibility of Adel&#039;s suggestions. One point however; Adel is relating his experience, from his point of view. Regardless of the practicality of the suggestion, any product designer (in this case an ATM PD) would be delighted to hear such a laundry list of items an end-user wants. 
A decent product design is an evolving process with the untimate end-product bearing, in very many cases, only some resemblance of the original idea that sparked it. 
The tiltable screen and adjustable height features are improbable due to materials/cost consideration as high emphasis is placed on safety of cash inside the terminal. Providing such features would require a very fragile system that thieves can toy with. As for current ATMs, a sledgehammer would have to work very hard to get into the vault inside - hence the
limitation faced today. But someday, the external material could be light and resilient to make all of Adel&#039;s ATM dreams come true! 
Addu</description>
		<content:encoded><![CDATA[<p>This was a post I couldnt post here earlier due to technical issues, now resolved.</p>
<p>Smoke,<br />
Good observation about the feasibility of Adel&#8217;s suggestions. One point however; Adel is relating his experience, from his point of view. Regardless of the practicality of the suggestion, any product designer (in this case an ATM PD) would be delighted to hear such a laundry list of items an end-user wants.<br />
A decent product design is an evolving process with the untimate end-product bearing, in very many cases, only some resemblance of the original idea that sparked it.<br />
The tiltable screen and adjustable height features are improbable due to materials/cost consideration as high emphasis is placed on safety of cash inside the terminal. Providing such features would require a very fragile system that thieves can toy with. As for current ATMs, a sledgehammer would have to work very hard to get into the vault inside &#8211; hence the<br />
limitation faced today. But someday, the external material could be light and resilient to make all of Adel&#8217;s ATM dreams come true!<br />
Addu</p>
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		<title>By: adel</title>
		<link>http://www.adelanwar.com/2005/02/the-atm-experience/comment-page-1/#comment-46</link>
		<dc:creator>adel</dc:creator>
		<pubDate>Fri, 11 Feb 2005 22:57:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.adelanwar.com/2005/02/10/the-atm-experience/#comment-46</guid>
		<description>&lt;B&gt;Addu&lt;/B&gt;:

There are a few touch-screen ATMs that I&#039;ve used here. Fast cash options are also available, although that requires an extra key stroke. What can be a possible solution is to have multiple choices like -

[1] Fast Cash
[2] Cash Withdrawal
[3] Last Transaction [Rs. xxx]

Last Transaction can be the recorded history of transaction. This would allow the user to withdraw the most frequently entered amount(as per his transaction history) at the click of a button.

User preferences like language, height, screen tilt are all stored in the card and are easily configurable on authentication.

Are you referring to &lt;a HREF=&quot;http://www.t9.com/&quot; rel=&quot;nofollow&quot;&gt;T9&lt;/A&gt; as smart-text on your cell phone? Even I find that a little lousy to use and prefer the normal alphanumeric entry for messaging. Maybe it will take a little getting used to if you want to appreciate it, but thats another usability issue altogether!

&lt;B&gt;Saraansh&lt;/B&gt;:

Actually, I prefer &lt;I&gt;Any Time Money&lt;/I&gt; as a better acronym for ATM than &lt;I&gt;Automated Teller Machine&lt;/I&gt;.
And please, Kathirvel and his class are the last things that I&#039;d like to be reminded of now! (Remember the door closing ceremony that he religiously followed everyday after entering the class ;) )

&lt;B&gt;Smoke&lt;/B&gt;:

A good feedback. I&#039;ll try and answer them in the best possible way - 

&lt;I&gt;Language&lt;/I&gt; - I dont really see a point in entering &#039;English&#039; (or anything else for that matter) everytime I use the ATM. Avoiding that can significantly reduce the time spent on using the teller. Like you said, it can be an issue if I entered the wrong Language or I&#039;m travelling and using ATMs in other countries. This can be overcome by putting a preferences option for the user and setting that as default. If you&#039;ve noticed, the select language option is asked in English. If you, say by mistake, select a different language, you can always display an option either in English or as a recognisable icon that can be clicked and have your preferences changed.

&lt;I&gt;Transaction history&lt;/I&gt; - check my reply to Addu (on top)

&lt;I&gt;Teller height&lt;/I&gt; - Maitaining a standard (default) height according to the average height of the population (as it is now) is a good idea. However there are also differently abled people that exist (however small the percentage) that also use such services. I proposed the auto-height adjust keeping &quot;those&quot; people in mind. Accessibility for all. 

&lt;I&gt;Smart card&lt;/I&gt; - When I mentioned contact-less card, I did also mention &lt;I&gt;proximity&lt;/I&gt; in brackets. Proximity cards are those that are activated (or read) only when they are bought very close (couple of centimeters) to the actuator or sensor. So having 10 or more people waiting in the queue does not hinder the system performance. It is very similar to the one you use in offices for access control. I also mentioned &quot;Smart&quot; implying that user settings and preferences can be stored in the card so that you get the same feel and service from any ATM that you may use.</description>
		<content:encoded><![CDATA[<p><b>Addu</b>:</p>
<p>There are a few touch-screen ATMs that I&#8217;ve used here. Fast cash options are also available, although that requires an extra key stroke. What can be a possible solution is to have multiple choices like -</p>
<p>[1] Fast Cash<br />
[2] Cash Withdrawal<br />
[3] Last Transaction [Rs. xxx]</p>
<p>Last Transaction can be the recorded history of transaction. This would allow the user to withdraw the most frequently entered amount(as per his transaction history) at the click of a button.</p>
<p>User preferences like language, height, screen tilt are all stored in the card and are easily configurable on authentication.</p>
<p>Are you referring to <a HREF="http://www.t9.com/" rel="nofollow">T9</a> as smart-text on your cell phone? Even I find that a little lousy to use and prefer the normal alphanumeric entry for messaging. Maybe it will take a little getting used to if you want to appreciate it, but thats another usability issue altogether!</p>
<p><b>Saraansh</b>:</p>
<p>Actually, I prefer <i>Any Time Money</i> as a better acronym for ATM than <i>Automated Teller Machine</i>.<br />
And please, Kathirvel and his class are the last things that I&#8217;d like to be reminded of now! (Remember the door closing ceremony that he religiously followed everyday after entering the class ;) )</p>
<p><b>Smoke</b>:</p>
<p>A good feedback. I&#8217;ll try and answer them in the best possible way &#8211; </p>
<p><i>Language</i> &#8211; I dont really see a point in entering &#8216;English&#8217; (or anything else for that matter) everytime I use the ATM. Avoiding that can significantly reduce the time spent on using the teller. Like you said, it can be an issue if I entered the wrong Language or I&#8217;m travelling and using ATMs in other countries. This can be overcome by putting a preferences option for the user and setting that as default. If you&#8217;ve noticed, the select language option is asked in English. If you, say by mistake, select a different language, you can always display an option either in English or as a recognisable icon that can be clicked and have your preferences changed.</p>
<p><i>Transaction history</i> &#8211; check my reply to Addu (on top)</p>
<p><i>Teller height</i> &#8211; Maitaining a standard (default) height according to the average height of the population (as it is now) is a good idea. However there are also differently abled people that exist (however small the percentage) that also use such services. I proposed the auto-height adjust keeping &#8220;those&#8221; people in mind. Accessibility for all. </p>
<p><i>Smart card</i> &#8211; When I mentioned contact-less card, I did also mention <i>proximity</i> in brackets. Proximity cards are those that are activated (or read) only when they are bought very close (couple of centimeters) to the actuator or sensor. So having 10 or more people waiting in the queue does not hinder the system performance. It is very similar to the one you use in offices for access control. I also mentioned &#8220;Smart&#8221; implying that user settings and preferences can be stored in the card so that you get the same feel and service from any ATM that you may use.</p>
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